Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. in Security matters Sunday; Online security in Security matters Friday; Child safe mode is not turning on in Security matters Thursday; Online security in Switched On Families a week ago; Online security in Security matters a week agoIf you would like the Web Safe settings changed, let us know as this can be a work around for now. My services: HD TV on VIP (+ Sky Sports. Manage Your Account. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. ###. Lee_R. Sorry to hear you're having issues with changing your web-safe settings online, we're here to assist with those. Learn how you can change Web. It's a basic site built on a Wix template - I'm concerned that potential customers are getting blocked too. 220If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. type roblox. To confirm the settings update, click “Yes. Go to Settings > General, then tap Software Update. Tech Chatter. AS Name. The settings are available under the My Virgin Media app provided that you have added your Virgin Mobile account to the app. Healthcare Professionals. Other sites and apps will have different security settings, so learn how to adjust security and privacy settings, and how to block/report inappropriate items if necessary. 1 and all appears in order. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. It may take up to 24 hours for the change to be. 10 REPLIES. To turn off SafeSearch on Virgin Media, follow these simple steps: 1. Switched On Families. Regards NathanBypass Child Safe & Virus Safe. We would like to show you a description here but the site won’t allow us. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. com under Blocked Websites. 0 that contains your default network information. -- I'm a Very Insightful Person,. Joining in. The website is settings are saved and I have rebooted the Virgin Media Hub. IP address 192. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanksThanks for coming back to us timcollier1965, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started. Very sorry to hear you've got an issue with the Child Safe feature. 8. For Android: Settings >> Connections >> More connection settings >> Private DNS. QuickStart, set up and connections. What information can users see and share? Last Seen: This is a timestamp that shows users the last time your child used their WhatsApp account. Tap Install Now. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. I am trying to turn on the web safe settings but it's not working. My Virgin Media App. It's just started being blocked by VM Child Safe settings but up until a couple of weeks ago it was fine. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Joining in. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. How to turn off parental control on Virgin Media TV. This is a fast and very easy trick that can work even if you're not a Virgi. Please do call us on 150 / 0345 454 1111 and we'll be. Are you seeing the old UI (left) or the new UI (right). Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. . Use the first option ‘Remind me to take a break’. Options. Please advise. Training and events. 1 or 192. But it’s important they do. For internet explorer, you can open in Private browsing window by Selecting tools and the inPrivate browsing. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. Stay safe online. You can customise your. and you see for yourself please. 168. It is likely that the child safe filter is automatically turned on and he has to turn it off manually. . Yes, VPN sites are blocked for me, I can't enter any (such as the link you provided, as well as nordvpn, expressvpn, etc). They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. By turning on and opting in to Child Safe, Virgin Media will block the following unsuitable. 8. Qurento. Take a look at the pull-out tab on the side of the Hub 3. If so, just log-in as existing user! 4. I can see on the system that you contacted us yesterday regarding this and that actions were taken to ensure that the. Hi @Ilgattone . 4. 1. Parental controls block websites and applications that you think are unsuitable for your child. Sign into your My BT account online. 1. 1 and all. Select “Advanced Settings” and confirm you want to see them by clicking “Yes. Here’s how to do it in a few steps: Go to Settings and tap Screen Time. On the remote press the Menu button. 5215. Have looked at previous similar posts and have tried. Now select the Lock programmes by Age Rating option. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. 1. 222 and 208. Just toggle this off and click Apply. 1. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 222 and 208. To do this: Press Home on the remote. Open Advanced settings. 0. 1. I have web safe switched off but still certain sites wont load. com, minecraft. use a third-party router with your Hub in modem mode or, if already in modem mode, use in non-modem mod. Security matters. Users are able to set their desired option: Scanning all messages (Keep me safe), scanning only those from strangers (My friends are nice) or not at all (Do not. Protect your child's phone SMS 4. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. Ive never even used virgin media in my life and Im not a child. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereMost computers, tablets and smartphones have safety features installed, so make sure these are activated before you give your child access. At Virgin Media, we take the protection of your little ones very seriously. Manage Your Account. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. ”. com domain. We'll go over how to set up the filter, what. Instead, use Episerver’s caching layer where ever possible. Hit ‘settings’. Trusted Flagger Guidance. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for. saved changes reverting without obvious cause. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. Reply. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. To remove. --. Free downloads are available to all new and existing customers. 168. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 1/help for specific device where Web Safe is not working. Adjust the settings according to the level of protection you want. Discover the web for yourself. Try computers with Cisco’s OpenDNS using 208. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. If you can't figure it out, maybe you aren't ready for unfiltered internet access just yet. If you think it’s okay for your child to access a. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. 1 >> Confirm >> back. To run the troubleshooter: Under “System and Security,” click “Find and fix problems. e. See. C-041222776 on 5/12/2022, said to go to Child Safe and enable it despite me having said this was not working. Click the big on/off icon to connect. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereJust signed up for virgin media and have had a nightmare setting it up online, have a 3 week delay on tv & internet installation and cant switch off the child safety settings, (i literally have turned them off via virgin online but they are still blocking everything, even half of. 67. google (disable when using mobile data) 0 Kudos. Reply. Social media guides. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 0. 8. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. Once you’re done, launch your browser and you’ll be able to access previously blocked sites. Parents should take care not to give their child the Pin number used to secure the. 1. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. Child Safe switched OFF but blocking sites. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for. Just to set expectations the issues with Child Safe have persisted for over 12 months. select Save changes and confirm changes are saved as. Kind Regards, Steven_LSome simple ways to bypass the filters: Use the Pirate Bay Proxy. Select Parental Controls. If you change the computer's network settings to use any Public DNS does that re-gains access. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Learn more Have I helped?Options. Either: add adguard. Child grooming. * Call costs may vary. SEND. Find ‘Manage your extras’ towards the bottom of the page. To activate Virgin Media Parental Controls select ‘ACTIVATE’. It’s FREE for the. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. Child Safe not working in Security matters yesterday; Child safe not working in Security matters a week ago; Child safe issues, Virgin Media customer service is appalling in Security matters a week ago; Child safe not activating in Switched On Families 2 weeks ago; Cannot Turn Off Websafe and Child Safe in Security matters 2 weeks agoQuickStart, set up and connections. If you change the computer's network settings to use any Public DNS that will re-gain full access. You can customise your. Enter your credentials and press OK to log into the router settings menu. Prefer Controllerless blocks. Here are our top tips to help you on your way. At Virgin Media, we created WebSafe for our customers: a tool that allows the bill payer to restrict internet access in their home based on particular sites or times of the day. Child safe is on under account settings -> online security. Virgin Media takes online safety seriously. Sign in . You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Back up your device using iCloud or your computer. Apologies for any inconvenience this has caused. No one in house can send messages , pictures videos etc. I'm going to send you a private message, so we can look into this for you. Selecting My apps. Nah - maybe for teenagers but not for tweens or younger ones. I keep getting the message seen in the attached picture. Click this link. ThanksWeb Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. The Child Safe feature is currently set to 'ON'. I would also like to get these unblocked. Is it the Child Web Safe Filter you need to turn off? Login to your virgin media account and head to this link to turn off child safe settings: Child safe is an additional feature to Web Safe which, once turned on, will block unsuitable site categories such as pornography, violence, crime, hate, drugs, hacking, suicide and self-harm and address hiding when your mobile is connected to virgin media broadband. All Virgin Media customers can get F-Secure SAFE and protect up to five of the family’s smartphones, tablets or computers. Use the first option ‘Remind me to take a break’. Set the computer / mobile / etc, to use a Public DNS to bypass Child Safe and Virus safe. 162. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. Web safe provides ultimate protection when using the internet. Account - Cable. Account - Mobile. Press and hold the Power button until you see the power menu options. I have the Virgin media hub running in Modem mode and a 3rd party router attached that is serving the WiFi to my house. Select Help & Settings. It is managed from the Virgin Media online account. Security matters. Go to Account settings, then Account details b. Then follow the steps to register for free. 8. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. 1 and it will then ask you for the settings password. Watch the video to get quick tips on how to manage parental controls on Virgin Media Broadband. I am signed in to My Virgin Media and it. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. on 11-02-2023 12:31. We do not use any VPN and I have checked that our AS is "Virgin Media". Any website unsuitable for children is blocked by default. Open a Web browser (e. You can also take our Children's internet safety test which. Switch on Child Safe. Install our free Parental Controls software. ”. . From there the Web Safe can be accessed and configured. Thanks for confirming your details via private message @JohnnyT8. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. - 5083340. The research shows that over half of parents (57 per cent. Stay safe online. com under Blocked Websites section and then select Add. Here’s how we can help. Re: Websafe settings no longer having effect. Claims from VM Mod team that Child Safe management is fixed, have proved to be quite false. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. 1 Kudo. . They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. Options. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. Once you have registered you’ll be able to do download the f-secure app onto your device. Set the Sky Q DNS to a Public DNS to resolve connection caused by VM’s “Child Safe” DNS content filter blocking access. Reply. 8. 2. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. 0. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. 4. 222 and 208. Account - Cable. on 09-08-2022 15:00. Create a PIN. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. In this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. Hi thank you fir the reply. If you haven’t changed your password, the default one is placed on the bottom of the router. Hi thanks for your post, although I'm sorry to hear of your concerns raised here, regarding Child Safe. co. Try computers with Cisco’s OpenDNS using 208. I just want to turn on the standard Child Safe functionality. Try computers with Cisco’s OpenDNS using 208. Just bear in mind this would reset everything. on 27-08-2023 09:39. If you changed the computer's network settings to use any Public DNS does that re-gain access. . 220. for all devices. Networking and WiFi. Any image, link, or discussion related to child pornography, child nudity, or other child abuse or exploitation. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Account - Mobile. FWIW Child Safe of recent seems to lack stability with posts on the forum noting: changes not being saved saved changes reverting without obvious cause Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites ty. In order to check this further and help, I will send you a PM here soon. Web Safe. Primary DNS 194. on 05-04-2023 13:11. SpeedHi there, If you log on to your Virgin Media account. Enter your PIN to set up. Parental controls block websites and applications that you think are unsuitable for your child. Main Menu; Go to virginmedia. Virgin Media; My Virgin Media; Shop; Help;. Hey Durgs, Welcome back to the community and thanks for taking the time to post. If it is a shared device and you would like to make sure settings are not altered, tap Use Screen Time Passcode. To deactivate Virgin Media Parental Controls select ’DEACTIVATE’. He had me change network adapter DNS settings to Google's DNS [Primary 8. Options. Since then, I have been tinkering with OS, mobile phones, and other things. Stay safe online. Account settings ; Welcome to My Virgin Media. Open Advanced settings. 100 and 194. Hi , A warm welcome to our Community Forums and thanks for your post. Select the ‘Security & Parental Controls’ option. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. We give all our customers a complete, market leading security package called Virgin Media. Account - Mobile. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. All devices would need to be re-connected to the WiFi. TV. The most common way to protect a WiFi network is to enable the WiFi router's built-in encryption options. Web safe provides ultimate protection when using the internet. Could it be a different situation, i. Internet Explorer) and enter the address If you have enabled modem mode on your Hub 3. Child safe not working. on 15-04-2023 15:47. 8. A new secure password will be generated for you. Let us know if you need anything further, we're always happy to help. The issue of Child Safe being re-enabled by VM is being mentioned more often and once stuck on it breaks many services such as Office VPNs, Zoom, Social Media, Sky TV, Sonos, Games Consoles and much Web Content. on 06-05-2023 22:30. Hit ‘settings’. Use Google translate but you won’t be able to search. Web Safe works with any device connected to your home network, to block websites with viruses or malicious and unsuitable content. Add a new username and password. Find ‘Manage your extras’ towards the bottom of the page. If you haven’t got an account click the ‘Create Your Account’ button. Open an internet browser and type in the Virgin Media IP address: 192. . Switch to eBilling and save yourself £21 a year. 67. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. February 7, 2023. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. 67. This looks like a wider Virgin Media issue but I’d be delighted if someone knows of a fix changes not being saved. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Select Set PIN for Payments. Open any browser and, in the address bar, type Virgin Media IP address — 192. Re: Child Safe - Sorry the changes you made were not saved, please try again. Web Safe automatically blocks access to sites it believes are either unsuitable for children, fraudulent or contain viruses. In response to lotharmat. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. SpeedMy Virgin Media App. You see a prompt asking if you are sure. Stay safe online. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. 1 Kudo. The Gamer Lounge. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. When i take - 5216603. In response to lotharmat. 222. 1. 8 or 1. Find out everything you need to know about choosing the right broadband, creating a fully functional smart home, and more importantly how to fix any WiFi issues and stay safe when you’re browsing. We would like to show you a description here but the site won’t allow us. 220. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 5. SpeedInstagram stipulates that its users have to be 13 years old before they are allowed to create an account. not the VM Hub. At Virgin Media, we pride ourselves on our parental controls. Try both Mac and Windows. com). To bypass it, you just need to change the DNS server on the device you are using from the default Virgin Media one to, say, googles one which is 8. Go to the URL of a proxy site. Doesn't work in Igconito, Chrome Browser, Edge or Safari. My IP address has been blocked by Virgin Media so I can't send any emails to any emails ending in @virginmedia. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Manage Your Account. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Virgin Media takes online safety seriously. Also, please visit this link here where we provide all useful info about Child Safe feature and how to manage your settings etc. 296. We created Web Safe for our customers to make browsing safety a no-brainer. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. 2. Any website unsuitable for children is blocked by default. FWIW when using the Web Safe Settings link to the old site's page you must already be signed in otherwise it will show the new site's page — NB only works when using a desktop or laptop AFAIKNew campaign urges parents to switch on digital controls to keep children safe online. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. Child Safe and Virus Safe filters require use of the default VM DNS typically via a Hub in Router mode.